Refund Policy

Returns and complaints

Right of withdrawal

Consumers may withdraw from a distance contract within 14 days of receiving the product, without giving a reason.

To request a return, send a clear statement to concierge@ariahair.pl or write to Aria Hair Daria Anna Karczewska, ul. Księżnej Zofii 14, 78-200 Białogard, Poland. You may use the withdrawal form included in our Terms & Conditions, but this is not required.

Return the product promptly, no later than 14 days after notifying us of your withdrawal. You are responsible for the direct return shipping costs unless we inform you otherwise.

Please return the product intact. You are responsible for any reduction in its value resulting from handling beyond what is necessary to establish its nature and characteristics.

Refunds

We will refund the payments received, including the cost of the least expensive delivery option available, within 14 days of receiving your withdrawal statement. We may withhold the refund until we receive the product or proof that it has been returned. Your refund will be issued using the original payment method.

Custom-made products

The right of withdrawal does not apply to products made to order or to the buyer’s specifications, including Custom Atelier.

Complaints

If a product is defective or does not match your order, contact concierge@ariahair.pl. Include your name, order number, a description of the issue, a product photo where relevant, and the remedy you are requesting. We will respond to your complaint within 14 calendar days of receiving it.

Further details and the withdrawal form are available on our Returns and complaints page.